Why are my orders being Cancelled in Whiplash?

When an order is marked as Shipped (AKA "Archived" or "Closed" on some platforms, including Shopify), Whiplash treats that as a signal that the order has already been worked, and the order is cancelled.

In the order's history, this will show as "Closed by Originator (Cancelled)".

Screen Shot 2017-08-24 at 11.11.01 AM.png 10.89 KB

Last updated Sep 26th, 2018