Each and every time you send inventory to one of our facilities, you'll create a Ship Notice.
The Ship Notice gives us a heads up that your inventory is on the way and outlines exactly what items and quantities to expect.
When you create a Ship Notice, you will be provided with a unique Ship Notice number. That Number should be attached to the cartons of your incoming shipment to prevent delays in receiving.
When the shipment arrives, we'll count in your items against your list and send you a report showing exactly what was received. Ship Notices can be created and tracked by choosing Ship Notices in the top navigation bar. Our tips on preparing your items to ship to us, here.
Important things to note:
Shipments, once received take an average of 2-3 business days to process (this does not include weekends or holidays). If a shipment contains a large quantity of different SKUs or variants, the intake process can take longer. If you have a larger shipment and want an estimate on its receiving time, reach out to us at support@getwhiplash.com
Organized and identifiable inventory packing is required. Goods that are received in an unorganized fashion slow things down and delay our receiving times.
Once items are received into stock, orders containing these items will begin processing.
If you are sending us products that we have never stored for you before, you will need to add them to your Whiplash Account so we can identify them. You can add items when creating a Ship Notice, along with a number of other ways as described here. Items on an integrated e-commerce platform are added automatically, but you will need to manually create Items you aren't selling, e.g. packaging or promotional items.
International Shipments:
You are responsible for getting your inventory to us with duties paid and customs cleared.
Whiplash cannot be listed as the Importer of Record.
Customer Notes/Warehouse Notes (shipment details)
If you have any particulars about the shipment and its contents that you'd like to note to the receiving team you can enter those in the 'Notes' field. This should include things like product nuances, specific details to keep an eye out for, or comments in general about the delivery.
Alternatively, the receiving team might enter a 'Warehouse Note' which is their way of relaying any details about the state of the products being delivered. If any damages or notable matters pertaining to the products being delivered exist, you'll likely find those here and/or in photos that the receiving team has uploaded to the Ship Notice.
