Each and every time you send inventory to one of our facilities, you'll create a Ship Notice.
The Ship Notice gives us a heads up that your inventory is on the way and outlines exactly what items and quantities to expect.
When you create a Ship Notice, you will be provided with a unique Ship Notice number. That Number should be attached to the cartons of your incoming shipment to prevent delays in receiving.
When the shipment arrives, we'll count in your items against your list and send you a report showing exactly what was received. Ship Notices can be created and tracked by choosing Ship Notices in the top navigation bar. Our tips on preparing your items to ship to us, here.
Important things to note:
Once arrived, shipments take an average of 2–3 business days to process. If a shipment contains a large quantity of different SKUs or variants, the intake process can take longer. If you have a larger shipment and want an estimate on its receiving time, reach out to us at support@getwhiplash.com.
Once items are received, orders can begin processing.
Anything you send us needs to be an Item in Whiplash so we can identify it. In most cases, Items are created automatically through a Shop integration. Here are instructions for creating them manually, which is useful for anything that isn't for sale in your Shop—packaging or promotional items.
International Shipments:
You are responsible for getting your inventory to us with duties paid and customs cleared.
Whiplash cannot be listed as the Importer of Record.
Customer Notes/Warehouse Notes (shipment details)
You can enter particulars about the shipment in the Notes field. This can include things like product nuances, specific details to keep an eye out for, or comments in general about the delivery.
Alternatively, the receiving team might enter a Warehouse Note to relay details about the state of the products being delivered. Damages or questions will appear here with photos uploaded by the receiving team.
