NAV

Customer Provided Shipping Accounts / Labels

Account Level

Whiplash customers can opt to ship using their own shipping accounts.  (Currently limited to UPS and FedEx accounts)

1. Navigate to Account Preferences > Billing 
WHIPLASH_3RD_PARTY_SHIPPING.png 83.3 KB


2. Reach out to Whiplash Client Services to blacklist other methods



Order Level - Account #

If you have access to a shipping account ID, here's how to ship an order using your third-party shipping account: (Currently limited to UPS and FedEx accounts)

1. Make sure the order is Paused or Processing.

2. Navigate to the Order Details page
3. In the Edit Address page, fill in Account # field.  Update the Order.

**Known Limitations: when using your own account, you will not have access to any rate shopping capabilities of the Whiplash App.


Order Level - Label  Upload

Alternatively, if you have access to a shipping label, here's how to add it to an order: (Currently limited to UPS and FedEx accounts)


1. Make sure the order is Paused or Processing.

2. Update the shipping method to “customer provided label"
3. Upload the label
4. Schedule a carrier pickup, unless the facility already has a daily pickup for your carrier.

Last updated Aug 10th, 2018