NAV

Pre-Order vs Insufficient Inventory

An order designated as Insufficient Inventory has one or more items that are out of stock or that cannot be fulfilled in a single warehouse.

An order designated as Pre-Order* has one or more items with "Process Orders" turned off:
Screen Shot 2017-07-20 at 1.34.43 PM.png 41.8 KB
Pre-Order is not contingent upon an item's stock level. If you've turned off Process Orders for an item, it will not be shipped.

As such, Pre-Order takes priority over Insufficient Inventory. If an order has an item that's out of stock and one that's not set to Process Orders, the order will be designated as a Pre-Order.
If Process Orders is turned back on for that item, the order will automatically move into Insufficient Inventory.


* There's some confusion about the term "Pre-Order". This usually occurs when Process Orders is turned off for an item that is no longer in stock. If we're still receiving orders for this item, we assume we will, at some point, receive stock, thus the order is a "Pre-Order". If Process Orders is left on, the order will be designated Insufficient Inventory.

Last updated Feb 21st, 2018