NAV

International shipping considerations

We can ship from any of our facilities to anywhere mail is delivered. Depending on your customer demographics, there are different ways to proceed.

Should I set up a separate international  Shopify store? 

You can make a separate UK/EU store and integrate both, but there are some pros and cons of keeping just one.

Benefits of a single shop:
Benefits of multiple shops:

Some of our customers choose to only enable specific countries such in Shopify such as the US, Canada and UK and modify the "no shipping rate" message to say something like "Contact us for a customized shipping quote".

This allows them to offer rates for 99% of their orders but still catch any extra one-off sales. Outside North America many customers' addresses won't work with AVS verification—approaching edge cases manually can gives another opportunity to get to know your international customers a bit better.

International USPS Shipping

USPS provides two tracking services which include international tracking to the destination. Both options are automatically included with eligible USPS shipments. Tracking information includes the date and time an article was delivered or if delivery was attempted but not completed, and the date and time of the delivery attempt.

DELCON INT
USPS First Class International, Priority Mail package, or Asendia to the countries listed below would include end tracking to most addresses in the countries below.

Australia 
Belgium 
Canada   
Croatia   
Cyprus 
Estonia 
Portugal 
Finland     
France     
Germany     
Great Britain and Northern Ireland     
Greece     
Hungary     
Israel     
Japan     
Latvia     
Lebanon     
Lithuania     
Malaysia     
Malta     
Netherlands     
New Zealand     
Norway     
Poland     
Russia     
Singapore     
Slovak Republic     
Spain     
Switzerland     
Turkey


ECOMPRO
USPS Priority Mail International orders have additional destination end tracking capabilities and insurance included of up to $100.00.  ECOMPRO is automatically applied to eligible shipments, for no extra cost. Those shipments with ECOMPRO are designated with a tracking number with an "H" prefix. 

Countries serviced with end tracking to available addresses in addition to the list above:

Barbados  
Belarus  
Bhutan  
Cape Verde  
Djibouti  
Georgia 
Republic of Ghana  
Jordan  
Lithuania  
Maldives  
Moldova  
Poland  
South Africa  
Switzerland  
Vietnam

Insurance

A list of countries frequently blocked or excluded from many insurers includes:

Afghanistan
Angola
Belarus
Bolivia
Brazil 
Burma
Congo
Cuba
Iran
Iraq
Israel
Ivory Coast (Cote d'Ivoire)
Liberia
Mexico (due to tracking/customs issues)
Nigeria
North Korea
Paraguay
Russian Federation (private consumer sales orders are not permitted)
Sierra Leone
Somalia
Sudan
Syria
Venezuela
Zimbabwe

Duties and Taxes

When selling/ordering overseas, the responsibility is entirely on both you the seller and your end customer to be aware of their own Government’s regulations and the importing policy in the countries in which you are buying and selling.

Your end customer may/may not have to pay an import/duty tax for their international purchase based on the import regulations of their country.  If you (the seller) or your customer are unsure of the import taxes in their country, we would recommend confirmation of this with their local customs agency before processing the order through our system. Whiplash takes no responsibility for any fees imposed by your end customers government upon the receipt any items sold by you.

Last updated Nov 2nd, 2018