Getting Started With Whiplash
The idea of handing off inventory and fulfillment responsibility to an outside party can be daunting—When do we make the switch? How can we make sure nothing falls through the cracks?
We get it. This is a critical time. We’ll be here to guide the process—and to make sure the transfer is seamless.
Here’s what to expect:
1. Get an account
Reach out to Sales to get access to your Whiplash account, and set up your payment method. You won't be charged for anything until you send us inventory.
2. Connecting Your Store / Importing Your Items
To fulfill your orders, we need to get a roster of your products into our system. Luckily this is a fairly easy step. When you connect your web-store (e.g. Shopify, Magento) to Whiplash we will automatically pull all of your item details in for you. Details on setting up each of our integrations can be found in the menu to the left.
Alternatively, if you are not ready to connect an e-commerce platform, (eg. you'd like to fulfill a Kickstarter campaign) simply upload a CSV of your product roster. Make sure you use the template linked there!
3. Creating a Ship Notice
A Ship Notice is a simple document that you create whenever you are shipping us product. This document gives our warehouse a heads up that stock is on the way and that we should be prepared to check it in. Create a Ship Notice here. Detailed instructions on sending inventory are here.
4. Shipping Us Your Products
When you create a Ship Notice you will receive a ship-to address. Items need to get to a Whiplash facility with customs cleared and duties paid. You'll receive a notification when your shipment hits our docs and a detailed report once items have been checked in. This takes from 2–3 days business days on average depending on the size and complexity of your shipment.
For larger shipments, including those sent by the pallet or container, we appreciate as much notice as possible via email as soon as the ship notice is created. On top of this, an appointment is required for delivery to your fulfillment location. Please ensure that the carrier contacts us at least 2 business days prior to schedule an appointment for delivery.
For an estimate for large ship notice receiving times, please inquire via email@example.com.
If we're shipping a scheduled release, set Street Dates while you're creating Ship Notices.
Transferring from an existing warehouse
We have some tools and options for managing this transition cleanly, and make every effort to minimize shipping downtime. Learn about that here.